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Refund Policy

You may request a refund within seven days of payment when the purchased service cannot be delivered because of a confirmed platform fault that cannot be remedied within a reasonable period.

  1. Information to provide

    Open a support request with the order number, the time of the problem, and enough detail to reconcile it. Never include API keys or passwords in a support request.

  2. Request review

    Requests are checked against the order, payment status, usage, and related incidents. Service already used, configuration errors on your side, or terms violations do not automatically qualify for a refund.