Refund Policy

You may request a refund within seven days of payment when the purchased service cannot be delivered because of a confirmed platform fault that cannot be remedied within a reasonable period.

Information to provide

Submit the request through the published support channel with the order number, incident time, and enough information for reconciliation. Do not include API keys, passwords, or provider credentials in a ticket.

Request review

Requests are reviewed against the order snapshot, payment status, usage, and related incidents. Consumed service, user-side configuration errors, or terms violations do not automatically qualify for a refund.